Greenland Glamping Policy.
1.1 - This policy applies to ALL users of Greenland Glamping. If you have any queries about the policy, please do contact Greenland Glamping.
1.2 - We ask all users of our site to comply with our policy. If you or your party do not comply with the policy we may prohibit your use of the site or services and/or ask you to leave the site.
1.3 - It is the responsibility of parents and guardians to ensure children are supervised at all times, whilst on site. Special consideration should be given to site neighbours, other campers and the use of toilet blocks.
1.4 - The use of threatening behaviour and/or foul and abusive language will not be tolerated and will result in the offender being asked to leave the site.
1.5 - It is important for Customers to respect and protect the site by working in harmony with neighbours, the local community, the environment and by observing and respecting each other's privacy. Maintaining high standards on site is of paramount importance and guests involvement is fundamental to our success and the conservation of the countryside.
2. YOUR BOOKING
2.1 - When you are placing your booking we ask you to provide:-
2.1.1 - Booking name, Members in your party i.e Number and adults, children, dog etc.
2.1.2 - Details of any visiting day guests (members or non-members), for security purposes. Additional fees may apply.
2.1.3 - Expected time of arrival so we can plan for your visit, particularly as automated access control is in place at the site entrance.
2.1.4 - Any requirements for disabled guests so that we can discuss these with you to check for availability and that the site can meet both your needs and expectations; please note some of our units are not suitable for disabled users, we apologise for the inconvenience.
2.1.5 - Any other information that you think we will need to take into account in your booking. We will try to accommodate special requests but these cannot be guaranteed.
3. YOUR HOLIDAY
3.1 - This site is for recreational use only. Campers are not permitted to use the site as a base for running a business, carrying out work or as a main place of residence.
3.2 - At the discretion of the site owner, the maximum stay allowed is 28 days. However, we reserve the right to restrict/terminate such bookings at any time should they be deemed not to be recreational.
3.3 - We want all of our Customers to enjoy their holiday. Therefore, we ask that you do not trade on site and do not tout or engage in commercial advertising or display any advertising notices on a unit (a firm's car or van with name and description on the side is acceptable).
3.4 - Please do not leave your unit unoccupied overnight during your stay.
4. THE WELCOME AND CHECK IN
4.1 - Arrival is from 3pm onwards. Bookings will usually be held until 11pm of the day of arrival. Where a booking is not taken up by this time it will be considered cancelled, unless prior arrangement has been made with the site.
4.2 - Admission to the site is at the discretion of the site manager.
4.3 - On arrival please report to the site manager, unless other prior arrangements have been made with the site.
4.4 - Please familiarise yourself with the site's fire regulations and fire fighting equipment and its location as soon as you arrive on site.
6. THE EXPERIENCE
6.1 - It is important for Customers to respect and protect the site by working in harmony with neighbours, the local community, the environment and by observing and respecting each other's privacy. Maintaining high standards on site is of paramount importance and guests’ involvement is fundamental to our success and the conservation of the countryside.
6.2 - Guests must obey all instructions given by the site owner.
6.3 - It is the responsibility of parents and guardians to ensure children are supervised at all times, whilst on site. Special consideration should be given to site neighbours, other campers and the use of toilet blocks.
6.4 - If a site owner feels that a member’s behaviour, or the behaviour of a member’s child or children, is causing a nuisance, the owner is permitted to ask a member to cease the behaviour or leave the site.
6.5 - Any damage/breakages must be paid for.
6.6 - The use of Paraffin heaters is prohibited on site.
6.8 - We provide a gas BBQ with our yurts. If another Barbecue is required this must be by assent from the site manager. Barbecues must be purpose built and portable, standing clear of the ground. There must be no possibility of damage to the ground. Only gas or charcoal barbecues should be used. They must not be used inside a unit.
6.9 - Campfires are not permitted on this site, but a designated area with a fire basket is provided for use with the yurts.
6.10 - Unfortunately we are not able to welcome pets to glamp at our site. This is sadly due to too many previous cases of annoyance by barking to other glampers. We thank you for your understanding in this.
6.16 - Designated recreational areas are indicated on site; where available. Ball games, frisbee, cricket and any games that may interfere with the enjoyment of others are not allowed in the vicinity of units.
6.17 The following are not permitted on site;
6.17.1 The flying of model aircraft and kites.
6.17.2 The releasing of sky lanterns with naked flames is not permitted.
6.17.3 The flying of flags of any size.
6.18 - It is essential that Noise is kept to a minimum at all times so as not to disturb the enjoyment of others.
6.19 - The site is closed from 11pm to 7am.
6.21 - Vehicle movement on Site is prohibited between 11pm and 7am.
6.22 - Essential repairs can be carried out so that an unserviceable vehicle can leave site, however, general maintenance and servicing is not allowed.
6.23 - Discretion will be shown to allow vehicle and/or unit washing, providing it can be done discreetly in an area indicated by a holiday site team member.
6.24 - Drivers of vehicles, including motorcycles, must hold a full and current driving licence (and valid displayed road fund licence) in order to drive on Club Sites.
6.25 - Rubbish should be recycled wherever possible. If recycling facilities are unavailable on site then the site manager can advise on the nearest recycling centre.
Wood burner inside Yurt
6.26 - The wood burner is to be used only as instructed upon arrival. If you are unsure how to use it, please ask. The door should be shut at all times, for safety, but also to ensure the fire draws efficiently.
6.27 - The vents should be shut in the event of leaving the yurts or going to sleep.
6.28 - Do NOT put any half burnt logs back in the basket, leave them in the burner for the next lighting.
6.29 - Do NOT remove any ash, please leave it for the cleaners to deal with. In case of stray embers re-lighting.
7. YOUR DEPARTURE
7.1 - Units should be vacated by 11am on the day of departure. If the unit is not required immediately, Customers may stay longer subject to prior agreement with the site manager. Please ensure you leave your unit clean and tidy on departure.
8. LOST PROPERTY
8.1 - All items of lost property will be retained for one calendar month. Items not claimed after this period will be donated to a local charity or church close to the site, this includes any monies. Any items that are not of use to any of the local charities will be disposed of.
8.2 - Anything where the owner is readily identifiable will be either directly returned to the owner if still on site or contacted by phone if possible. If it is not possible to contact the owner the items will be passed to the police.
8.3 - Owners are responsible for the cost of reclaiming their goods. The following items are excluded from this policy:
8.3.1 - credit or debit cards. Reported to the card issuer. The card issuer will then advise what further action is necessary.
8.3.2 - Items where there is any suspicion of danger to employees or to the public. The police will be contacted immediately in such circumstances for advice.
8.3.3 - Unclaimed perishable goods are disposed of the following morning;
8.3.4 - any item that has clearly been abandoned; or
8.3.5 - where items of property are claimed the claimant should be expected to provide a description of the items lost. The claimant must sign for all items claimed and record their full name and address.
9. QUERIES OR COMPLAINTS
9.1 - These should be made in the first instance to the site manager/owner.